Gary recently did a thorough maintenance / tune up on our home heating system. He was on time, courteous, professional and took the time needed to get the job done to expectations. Very pleased with the overall visit and technical service.
Replacement of our furnace and A/C from intro & sales to install and clean up put us in touch with eight Rodenhiser employees. All were professional & knowledgeable. As a mech. engineer I could tell that they really knew the equipment well and pushed to get it installed quickly without skimping on attention to detail. The assist with MassSave paperwork and rebates was appreciated.
1. 2016 Good follow up reminders from office and Daniel arrived on time. Has worked on our two central A/C and heat systems before. Answered questions last time about temp control and did a reset to increase air flow. Today had me watch the airflow meter to show if supply vents were flowing well. Knowledgeable , courteous, focused on the job, and helpful. 2. 2017 Office kept me current on time for repair person to arrive to fix our furnace. Proper fix took awhile but was satisfactory. Easy to work with Alex the tech . For the amount of work needed, the labor charge is quite reasonable. 3. 2018- October. Nick P. and Moe H. worked all day during this cool, high demand furnace replacement period. Replaced: 1995 A/C and natural gas forced air units that had a leaking heat exchanger. The new Bryant Evolution H VAC unit install was planned for a day and a half but they finished in one. They did a very professional job and kept me informed of choices made and progress at several points. All the new equipment was delivered the day before. Because of the high demand for heat service calls now the company president Andy, arrived to help for awhile. Clean up was done completely to my satisfaction and the heat is very much appreciated. -Also- -being in Mass, & with alot of guidance from Rick P. , we used MassSave to get abt 20% off and a 7 year, no interest loan for the job. Rodenhiser staff was excellent all around.
They did a good job and they were friendly. Doug A Ashland
Had Aeroseal done on my attic. Prompt, courteous technicians and they did a great job sealing the ducts. Cleaned up afterwards and explained the process and were very knowledgeable on the product. Highly recommend this team and Rodenhiser!
I was in a jam with a failed water heater that leaked all over my basement over a weekend. Mike showed up ahead of scheduled and we discussed all of the options I had in front of me. Pricing was clear and a solution was chosen. Mike was there the next day (Sunday) and installed the new water heater quickly and efficiently. His plumbing skills are top notch but his customer skills will be what keeps me going back to Rodenhiser.
Just went through the Mass Save program and had a new gas furnace and central air unit replaced and installed. Everyone from the office to the salesman Ross ,to the technicians Chris Ready and Tyler Remy were helpful ,and extremely professional and responsive.I'm a former business owner who prided ourselves on great customer service and everyone at Rodenhiser certainly met those high standards.I would be happy to provide a reference to anyone if asked. They did a great job.
Alex showed up on time for an annual maintenance of a my natural gas heating furnace. Alex demonstrated understanding of the machine operation and setup. Alex performed the service professionally and ensure that the unit is setup for peak performance. Throughout the visit, Alex was very pleasant and professional and answered any questions and concerns I had. Upon completion of the job, Alex left the work site cleaned and tidy.
Had a high efficiency, tankless boiler put in by Peter, Jack , and Dylan. They were at the house by 7am, worked diligently all day, rocking out to 80s tunes in the basement. Friendly, courteous, efficient, they had the job done in a day, left the house as they found it. Also, Rodenhiser is leading me through the masssave financing and rebate, all in all a fantastic operation
Excellent installers, professional and efficient. High quality work. We are very pleased with the system.
I could not believe how thorough Nathan was. He is a true asset to the company. GREAT WORK and many thanks.
Brian M from Rodenhiser was fast, professional, and provided me with a handful of options for repairing/upgrading my heating system. He also stuck around a few extra minutes to answer an HVAC question as it pertained to my home. Great service, thanks!
Alex D. was extremely knowledgeable, professional and thorough in servicing my heating system.
Gary was extremely helpful and explained every aspect of the maintenance thoroughly.
We called Rodenhiser regarding a low air flow issue in my son's room. We don't have access the ductwork in the ceiling so it was not clear what the issue was. Nate F. spent the time needed to come up with a plan to find and fix the problem in a way which minimized the cost and disruption for us! He was extremely considerate and left the place spotless. We will definitely call Rodenhiser again for any household issues!
Alex is an outstanding tech. He serviced the HVAC system in my elderly Mothers home explained his findings and recommended s Service Plan that would provide emergency service for her if needed. It was a pleasure working with Alex he was competent and kind.
Jon K was terrific with the electrical work and from a customer service perspective. He had some anticipated and unanticipated challenges and met them all effectively, always maintaining impeccable customer service. He gets our highest rating.
Jon was knowledgeable, efficient and extremely pleasant to work with. He installed a ceiling lighting system in three rooms and addressed other electrical needs in our home. We can give him only the highest recommendation.
I recommend them highly!!!!
Pat and Kevin installed a new boiler in my home yesterday. My experience with these guys was excellent! They were incredibly professional and easy to work with. Give these guy a good Xmas bonus Rodenhiser!!
Very professional. Did the job quickly and got my electricity back on . Would highly recommend
Very thorough, excellent communicator, delivered information in a user-friendly manner. Highly recommend
Great support on the phone on a Sunday...and great on site experience with Alex...he is an awesome resource.
Patrick did an excellent job with the maintenance check and was also very accomodating with answering questions.
Jon and Dan worked quickly and cleanly to get the job done. They were very pleasant to work with as well.
Patrick Droogan did a great job! Very professional and courteous. He took the time to explain everything that was done.
N. Fontaine came out to perform an annual maintenance of our boiler. First, he was very thorough in his work. Second, he taught me things to look out for with the boiler, and finally her showed me the oil filter for the tank as he changed it and gave me feedback on the age and efficiency of the boiler. I feel content that with a 20+year boiler that it will last through the upcoming cold weather.
Patrick was thorough and professional, and very personable.
Arrived on time. Very knowledgeable about the heating system and helpful in explaining how it operates.
Outstanding! I would recommend him!
Great experiences with Rodenhiser in general, and with Alex in particular. The he is extremely knowledgeable, professional and courteous. I really like that they he took time to explain each repair and suggest alternatives. Rodenhiser sometimes seems a little more expensive than other HVAC shops I've used in the past, but i feel like i am paying for a higher level of quality and expertise.... worth it!
Alex and the team at Rodenhiser helped with emergency service we needed on a Sunday. They fit us right in and did a fantastic and thorough job, Alex was resourceful, knowledgeable and so very helpful. Thank you all!
As I noted in my online review, Keith Lambert did a great job. Efficient and competent.
Nate recently came by to diagnose some issues we were having with our furnace and was able to quickly pinpoint exactly what was going wrong and what the fix for it was. Additionally, he did a couple of extra safety checks during this appointment to make sure other parts of our furnace were in good working order. Nate was courteous, friendly and professional over the course of the appointment. He is a great model by which other Rodenhiser representatives should follow, and we would be more than happy to see him again.
Patrick was thorough and helpful. He took time to explain the work he performed and the recommendations he made.
James was very efficient and thorough in resolving our plumbing problem. Highly recommend!
The Rodenhiser HVAC professional (Gary) was great- he serviced my unit and was efficient and courteous. I believe he represented his company in an outstanding fashion and I would recommend Rodenhiser to anyone
Quick and professional and good at explaining of the problem. Mark and Pat diagnosed the problem right off the bat and knew just how to fix it.
We were delighted with the tech. specialist Patrick Droogan . He was thorough and extremely polite and we would certainly ask for him again. We would certainly refer Rhodenhiser to other people.
I was privileged to have John K come to our home and assess the deficits in our electrical wiring. He is so kind and professional and thorough in his diagnostic ability! I love the fact that I felt I was a participant in what we needed although I know very little about electrical wiring. He was able to fit us with the type of equipment that would help us in the event of A power surge. We did not obtain this employee Knowledge from any other vendor before. His thoroughness - including conferring with other family members as to the USB placement needs-helped us to get the optimal type of equipment we need Without a hard sell! Thank you John K.
The only thing I could do was post a complaint when I really wanted to post a compliment. The BBB page did not have anywhere to post a compliment that I could see. Sorry. Alex did a great job and I wanted you to know that he did. Ed Gotgart
Professional, on time and pleasant. Overall positive experience.
This was the second visit with this technician and it was just as satisfying as the first. Courteously went about his check out process. Fully explained results then went the extra step to reduce noise level of fan motor. Another problem solving and reassuring visit.
A big shout out to Keith L. He's conscientious, courteous and diligent. An asset to the company. Thanks for you help Keith!
During our annual service, Alex, the technician was thorough and explained everything he did, what to watch out for, and things to consider for the future in maintaining our system. He was a pleasure to work with.
Nate and Don have been very professional, kind, and helpful! I would definitely recommend them!
Greg and Tyler did a great job installing my new Combi Boiler. They were friendly, professional and respectful of my property. Rodeniser has been extremely easy to work with throughout the entire process.
Peter and Devin were great in installing our new furnace and air conditioner with smart thermostat, showed up on time, showed me how to work the equipment, cleaned up and were done in the time estimated. We would use Rodenheiser again for service.
Excellent diagnosis of issue and clear explanation of proposed remedy. Chris was a pleasure to work with.
Patrick came on time, was very courteous, asked if we had any questions, suggested that we add a humidifier to the unit but didn't pressure us.
Gary M****** came out to inspect and service my 15 year old oil burner on August 14, 2018. He did a very thorough and excellent job. This is the second time he has visited and both times I have been very happy with his work. I give him and Rodenhiser my highest recommendations.
Customer 12:31 pm I'd like to tell you about how professional Chuck and Cam are. They just left and rerouted a a/c vent in the ceiling of a bathroom and did an outstanding job. They were careful to put booties on when they went in and out of the house. Thank you for employing and sending such a great team.
Slava and Brandon did fabulous work. Were on time, courteous and very efficient with their time on the job!
Slava and Brandon did fabulous work. Were on time, courteous and very efficient with their time on the job!
Justin was very professional and courteous. I recommend Rodenhiser as a good organization with professional people.
Gary, our service technician was knowledgeable, professional, and able to answer our questions. A very good customer experience.
Nate was awesome. He was very friendly and explained everything. He was able to diagnosis the problem with our boiler and fix it on the spot.
We chose Rodenhiser to install our central air and we are very glad we did. Everyone who came to the house starting with Rick Picard our HVAC Specialist who walked us through all the options and helped us make the right choice. Peter Goeller & Cam Hogan spent two days installing everything. We were impressed at their professionalism and knowledge and they worked non stop until the job was done. Peter stayed on for several hours at the end of the second day to make sure everything was up and running and we knew how to control the new system. Rick Picard also continued to work with us post installation to hand hold us through the rebate and finance process which made things easy for us. We highly recommend Rodenhiser as a company as well as it's professional people. Thank you
Chris H. was awesome! He could not have been more professional, patient, and kind. He explained everything in detail, made sure I understood and was comfortable, and sat down with me when he had completed the work to make sure I was happy with all that was done.
Chris H. came to my house today for a service call. I have never used Rodenheiser before, usually use a "local guy", but have heard great things about Rodenheiser and their service. Chris could not have been more amazing! He spent A LOT of time explaining the situation, what should be done, and why. At NO time did I feel pressured to use them, in fact, it was just the opposit. I had full faith in Chris once he went over things (a couple of times since I lack in plumbing knowledge). Chris made sure I understood, and could not have been more patient or kind. He was maticulous with his work, and clean up. In fact, he left things far better than they were when he came! I could not be happier with the service Chris H. provided, or with Rodenheiser over all. From the people in the call center to the guy that showed up at the door - all definitely 5 star.
Nate F. from Rodenhiser was absolutely fantastic. He was able to remediate the problem with our heating system quickly, effectively, and it was done RIGHT. Nate explained the problem thoroughly and was able offer additional necessary services for our heating/cooling system. Thanks so much, Nate!
Rodenhiser is a great company to deal with. We had both an electrical project and plumbing project done and they were completed with excellent results. Mike P, Joe M and others were really friendly and easy to work with. I'm so happy to have found a company that truly cares about their customers. Would highly recommend Rodenhiser!
Nate F. With Rodenhiser was absolutely fantastic. He was able to solve the problem with my heating system quickly and efficiently. Not only was Nate friendly, he also talked through the whole issue and explained the problem clearly and made sure to recommend additional necessary services for our heating and cooling system. Thanks, Nate!
Mike was extremely nice, explained what work needed to be completed in understandable terms and finished the work quickly.
Chuck W. was great. Assessed the plumbing issue quickly and fixed it up quickly. Always professional and courteous. Thank you.
Great service. Very informative and professional.
Christopher Heafey and Bobby Picard service our clogged prep kitchen sink. Chris clearly explained the cause, the proposed solution, estimated time to completed the job and cost. The work was performed in a skillful, courteous and professional manner. In addition, Chris provided suggestions for preventive maintenance going forward. Top notch service!
Nate was absolutely fantastic. Taught us everything about our archaic steam heating system. His depth of knowledge, patience, good humor were all star! We are psyched to know Rodenhiser and will be calling for plumbing and electric help too now. Thank you very much!
We had a great experience with Rodenhiser. Nick Pender and Tyler Moore were very professional and helpful. We were impressed with how quickly they were able to make an appointment, and especially with the quality of their work. We definitely will use Rodenhiser again.
Rick and Billy were very experienced me answered all my questions. Their work was organized and done to perfection. Would recommend this team to others for sure.
Annual maintenance for boiler. Brian M. was very friendly and knowledgeable. Great service; great tech. Very satisfied Rodenhiser customer.
Gary M****** handled the service check for our new heating/cooling system. Very knowledgeable, courteous, efficient, and he taught me a few things about it I didn't actually know at install. Highly recommended!
Great service visit. Gary M arrived promptly, gave me a suscinct description of the process he would undertake to replace HVAC components - including timeframe. He was extaordinarily polite and professional - accomplishing the task earlier than expected. System is working great now. Thanks Gary - and Rodenhiser!
Nate was great! He was friendly and knowledgeable. I appreciated that he ensured that I understood what the problem was and all of my options to fix it. Thank you!
I was very pleased with the service I received from Rodenhiser Plumbing, my technician Nate F. was very courteous and knowledgeable. He went over all the issues regarding the repair needed.
We have recently started using Rodenhiser for our plumbing, heating, A/C and electric needs, and have been extremely happy with the service. Most recently, we had maintenance service done on our AC and heater. The technician, Will, was courteous, friendly and very knowledgable, answering all my naive "first-time homeowner" questions patiently and thoroughly. My experience with Rodenhiser so far has been very positive, and I would highly recommend their service
Electrician Jonathan Cady did an excellent job of diagnosing and repairing an electrical fixture in our home today. He is intelligent, articulate, personable and an excellent ambassador for Rodenhiser services.
Great service. Made sure we had all the correct information to get the most accurate pricing for the job.
Peter G spent all day at my home making sure my installation went off without any problems. He was in the attic, outside, back in the attic, on the ladder and worked diligently to insure a job well done. A true professional, he worked with Cory P. who was also a hard worker and together they made sure that day went smoothly.
Gary was prompt, personable, efficient, and took time to educate me about what he was doing.
Matt and his crew did a great job for us. Our 20 year old air conditioning system needing replacing. They showed up on time, were courteous, and respectful of our home. Matt often asked if I had questions and explained everything in great detail as the project went on. We have used Rodenhiser before for a heating issue, and would definately use them again and reccommend them to others.
Rodenhiser's electrician Dave C. was professional, courteous, knowledgeable and an all around nice guy. He answered all of my questions and more. I would request him to work at my house in the future.
I had Rodenhiser in for my yearly maintenance and when Nate came he he was very friendly and very helpful. He was honest in all his options and very very helpful. I would recommend Rodenhiser to anyone as they have always been helpful to me.
I had a great exerperience working with Rodenhiser for a new combo boiler install. They were professional, clear, and quick to act to repair a broken boiler and then get a replacement unit installed in a few days. They are helping us navigate the Massave process to get a zero interest loan as well. The team that came to do the install (Pat B., Matt K., and Peter G.) were efficient, professional, and cleaned everything up well. Our new boiler is working great so far. I highly recommend this company. Update: I had another great experience with an AC water drainage issue. Rick D. and Don came out and were able to get the work done on a hot day. Again, very preofrssional.
My first contact with Rodenhiser was a phone call to a pleasant and responsive customer service representative concerning a persistent plumbing problem. This led to a visit from Chris H., who easily resolved the problem and introduced us to Rodenhiser, as described in my review under his name. I then engaged Rodenhiser concerning an unresolved problem with a central AC unit installed by another company, which resulted in an impressive solution by Alex D., as described in my review under his name. I don’t do rave reviews very often. Two in a row is a new experience.
Follow-up visit following some plumbing updates. Keith L. is very friendly and knowledgeable. Took care of minor issue. Great service; great tech. One of the reasons I am a very satisfied Rodenhiser customer.
This is the second time I have had Gary M, Rodenhiser tech out to our home. He is very knowledgeable, and friendly. I would recommend him to all looking for a great oil burner technician.
Arrived on time, helpful and kind. Not too pushy with maintenance plans but practical in his approach. Great job
Phil Arsenault was very courteous and went the extra mile to figure out an unusual problem with outlets
Nate figured out the problem right away and was able to fix it. Rodenhiser has been a pleasure to work with.
Lucky us, Rodenhiser sent Nate to do the fall tune-up on our two heating systems. He arrived on time, spec'd the job, and proceeded to attack the systems, testing and tuning all of the electrical and mechanical components, cleaning the insides, and buttoning them up. He was focused and efficient, stayed on task, and completed the work as promised. High marks, five stars for Nate. Thanks!!
What started out as a weekend emergency call during a heat wave turned into the best experience we've ever had with any HVAC, plumbing or electrical company. Rodenhiser installed a new HVAC system in our home (our idea) and we are thrilled with the results. EVERY team member who assisted us was courteous, professional, honest and went above and beyond our expectations (the on-line chat person, the emergency phone line coordinator, repair man, sales man, installers, electricians, duct cleaners). We are grateful to have had such an amazing experience. We highly recommend Rodenhiser.
Gary was great, we kept on going in and out of the house and basement and attic, he always kept his shoe protective socks on. very professional service. Gary also took the time to explain to me the steps and process of repair. I will definitely be using rodenhiser again thank you
Nate was very friendly and knowledgeable.
Brian M did an outstanding job while cleaning the ductwork in our home. He actually removed each of the vent covers during the cleaning process, vacuuming the dust build up and washing them free of all grime. Two of said covers were lightly rusted/soiled from a leak in our old A/C system and Brian scrubbed those clean as well! Our white vent covers are exceptionally clean and look better than the day they were installed by another company 15 years ago. Thank you, Rodenhiser, for having such a meticulous professional on your team!
See Google review
Nate and Casey were professional and thorough. They answered all of my questions to my satisfaction and would highly recommend both of them.
“What a great group of people to work with. Prompt, courteous, and knowledgeable. It’s always been a positive experience.”
- Mrs L Herman
“Rodenhiser quickly surveyed our needs and gave us a better time line for completion than we could have imagined. They met their commitments completely. And, they did it with respect and sensitivity to the Church and our weekly activities. Rodenhiser professionalism and expertise were complimented by reliable and very courteous installers. We could not have been more pleased, and would heartily recommend the company for others.”
- First Congregational Church of Sharon
For existing customers we are always appreciative to receive your feedback. A customer survey can be completed online here: http://survey.rodenhiser.com (Please enter code 786 on that page to begin).