great service very happy, professional explained everything very happy.
Jeff A. and Chris H. did an excellent job servicing my boiler and walking me through everything they did. Before starting work, Jeff took the time to explain what I needed to bring my heating system to peak performance, presented me with transparent pricing options, and was very candid about which issues were most pressing and which ones I could defer until later to save money. He also took the time to look at a separate ducting issue that was outside the scope of his service call. He definitely went above and beyond, and I won't hesitate to use Rodenhiser again.
Matt was very informative and frank with me when it came to taking stock of the current condition of my boiler. i appreciate his honesty and helpfulness because it will help us to keep our boiler in good working condition and avoid very costly future repairs.
Great competent and polite service!
very professional, efficient and thorough.
Professional excellent service from office staff to service people. I felt like they really cared about me! Highly recommend this company.
Excellent professional service all around from initial office contact to extremely competant service. Highly recommend. Jean woodland
fast and reliable service
Gary M. and Bobby P. were great! They did not mind me asking a lot of questions about how things worked and what they were doing. Gary was able to quickly find the problem with our AC and helped us set up an appointment for the next steps, and they were both friendly and thorough. Bobby also went beyond the call of duty by helping out during a busy time even though he is a specialist in a different area. I highly recommend Rodenhiser and will definitely go to them for future work. We went with Rodenhiser to replace our broken AC. Rick P. helped us determine what system would be best for our home. He is very knowledgeable, and never tried to get us to buy more than we needed. In fact, he recommended that we do not get the most expensive AC system, as it would be overkill for our smaller house. Our AC install team (Moe H., Nick P., and Jim M.) was also fantastic. They took care to leave our place clean, and worked hard even in the sweltering heat. They were cheerful, fun to be around, and finished right on time. The new system is also great! Finally, I have talked with several people on the phone at Rodenhiser to set up appointments and ask questions. Every person has been good, but the majority of them were fantastic. They were extremely friendly, and they listened to all of my questions. I could tell they were interested in helping me. The only issue I have is that I was supposed to receive a call from someone in a different department regarding a service billing question, and I have not yet heard back (it's been 3 days). Although Rodenhiser may be more expensive than other places, I definitely think you get what you pay for. Thank you, everyone, for all of your help!
Great service. Quick, clean, informative. I had questions about heating issues and possibilities in other parts of our home and Ethan was able to clearly articulate options and provided some quick cost estimates in a couple of minutes.
excellent service and information.
Rodenhiser installed a new furnace and thermostat. We needed it done right away and they did it. Chris and Ashton came and got the job done in half a day. They were great, answered all our questions and left us with a great new furnace.
The entire team who worked on our house was phenomenal. We had a five day project done and the team arrived promptly each day. They ended and started the day with explaining what they would be doing. If I ever had a question they went out of there to way to make sure I understood the work being done. They were incredibly respectful and friendly. We have a two month old son and they would save the loud portion of their work for when he was awake or we were out of the house. They wore boot covers to help keep the house clean, and constantly cleaned up after themeselves throughout the day and at the end of each day. I can’t say enough wonderful things about them. It was a great experience. I highly recommend Rodenhiser.
Job well done. Very pleasant staff.
Matt is a rock star! Extremely knowledable and eager to answer all my questions. Thanks Matt!
Our furnace didn't come back on after the power outage caused by winter storm Riley. I called Rodenhiser around 8:00 PM on Thursday and they were able to schedule a technician for 8:00 AM on Friday. Alex arrived promptly at 8:00 AM, made sure to listen to my tale of woe, and then got to work. A quick inspection and jiggling of wires and connectors to ensure everything was tight, and when Alex powered the furnace up, all was well. He took the time to finish the overall system check that we were due for, but hadn't yet scheduled. I couldn't be happier with the prompt and professional service.
Very efficient and helpful service. Top notch.
These guys where very professional and helpful. All is good with our heater too. Thanks guys.
WOW! Matt couldnt have been more helpful, knowledgeable and friendly. I immediately trusted him when he suggested things I might need to get in order to maintain my system and didnt feel at all like he was trying to sell me on anything I didnt need just so his comapny could make money which is unlike many other experiences with service related companies. Andy Rodenhiser made a fantastic move for his company when he hired Matt!
Great job, Ethan! thanks for helping repair the furnace!
Exceptional and professional service by Patrick and Tim! Prompt, efficient, courteous and put on booties before they evn stepped into my house! Explained the process and were very polite. Looking forward to my AC service after the end of the bombogenesis cyclone season...
Superior service!!! Great communications with the client!! Clear & friendly interactions.
the servicemen were very helpful. They were clean, explained everything and encouraged us to sign up for a sevice plan which we will do. i would highly recommend this company.
fast, efficient, and friendly
Very straight forward feedback - not left to guessing. Good at explaining the risks along with associated benefit and cost of each product
The guys where very thorough and professional in their work.
Tim and Pat did a great job on their service cal. Helped me out with a chronic problem that I was having. David
Mike C. and Casey A. were awesome-prompt, professional, and great communicating the problem and all available options. Their repairs were quick, and they had our household back to normal operations efficiently. I'm impressed with their attention to detail, and I will certainly call on them for maintenance and service in the future.
Matt was very professional and curtious. He came during a rain storm, found out the problem and got it fixed. Stuck around a little bit afterwards and came back in to make sure it was working well. The issue was the filter and because he felt the last person here should have known it was the wrong size, Matt replaced ours without charge. Very awesome service all around.
fast friendly service. explained everything really well. got heat and hot water back up quickly
Brandon and Mark were incredibly professional and helpful. They came early and finished the job perfectly.
The gentlemen who came for servicing were good. But the prices for changing the capacitaor and exhaut fan were reallly high. cant justify paying a labour rate of 230 for a 10 minute job.
excelent service. on time,professional, and very clean
Brian and Ashton showed up to my house on time and ready to go. they explained everything that needed to be done, made sure all my questions were answered. the install of 2 HVAC systems and a tankless water heater was done ahead of schedule. during the work there were tons of stuff everywhere in my basement, I didn't know where my mess started and there stuff began. when they left it was all back to the way it was as if they never showed up. Thanks guys for a great job
great service by Matt today He really made the extra effort to help get the right solution today
I am really impressed with Mike C and Casey A 's professionalism, expertise, and communication skills. I will definitely be calling your company for our future serbice/furnace maintenance. Thanks so much!
easy to work and talk to. i wish he is on time though.
Excellent service. Timely response, friendly, helpful and knowledgeable technicians who went the extra mile on each visit. Office kept me informed of arrival times and answered questions with a positive attitude. Very glad to have found them.
Mike c was great, and I had a man do the furnace check that was also great
Mike c did a great job and very good tech would recommend to my friends and neighbors
very great sevie. timely
professional and effecient.
Ethan was great; professional, explained things in terms that I understood. Great service.
excellent service, very friendly and helpful employees, very happy with the work they have done.
Will R. was very professional and thorough with the HVAC maintenance work. He meticulously followed the checklist and gave a ton of tips. Will was knowledgable and I am extremely happy with Rodenhiser
personable, quick, efficient, and loves dogs!
Peter did a outstanding job completing a full heat & Ac install in 2 days working around my travel schedule. He patiently explained the system and was professional and courteous. He left the work site clean and arrived at the promised time. Great experience.
I liked the service provided, was on time, listened to the problem patiently and explained the problem and solution options for me to choose. Estimated time for completion was great and very good customer service.
Mark and Nick did a great job installing a new sink in a professional and efficient manner. I've benefited from using Rodenhiser over many years for all my plumbing needs and always get excellent service.
Tom S. was very professional and highly knowledgeable when it came to inspecting my heating and cooling system. He went above and beyond the job by offering to make some adjustments to one of the covers that went on a vent in the floor and now I am able to use it again! My one reservation about giving this a five star review was that he arrived after the scheduled time window. I had booked an appointment in the 7-9 window and he arrived well after 9:30. I will say that this was the ONLY time in my four years of working with Rodenhiser that has ever happened and when I called the main office to see if he was still in route, the woman I spoke with could not have been nicer or more helpful. The customer service Rodenhiser provides is simply outstanding. I would recommend them to anyone I know.
I am impressed by the knowledge and professional aptitude of the tradesmen you sent to my house today. They were considerate and helpful and gave me a sense of confidence that I can put my trust in Rodenhiser for my heating and plumbing services.
Matt is terrific and lots of fun to have come to our house.
Ethan H. just went through our Buderus heat unit. Very knowledgeable, very professional, knew the unit perfectly. This company says what they do, and do what they say, are professional, ALWAYS come with "booties" in hand (we leave outside shoes in the mudroom) without being asked, and always do everything perfectly correctly the first time. They treat their employees well, and it shows. These people are quite simply the best for heating, AC, plumbing, and electrical. You likely will not even pay more for them, since they do everything correctly the first time. This company is simply the best around. I love companies that do things "right!" I have had AC problems with this new house since we bought it. I wanted some decent, class act service, and the reviews of Rodenhiser were promising. So far, I am quite impressed with the knowledge and professionalism that I have received. They are prompt, competent, and accommodating. I will revisit this after the installation of my new AC. Installation is complete, these folks showed up precisely on time, did a quality installation, cleaned up afterwards, and were very professional. Darin is absolutely first rate. Casey did the soldering job for the hot water copper pipes, and it was even neater than I could have done, which is exceptional. All I all, this. Company is as good as it gets. I double checked what they did, I am very demanding, and they are good! When the salesman first came, I said that we did not want outside shoes inside the house, and this apparently was communicated down the line, as Darin and Casey showed up with "booties" and I did not have to mention it again. This is just an example of attention to detail. Strongly recommended. Follow up, AC has been flawless. Excellent quality components, excellent quality installation, very professional overall. Have these people do it, so you can forget about it.
James is the best! Great plumber and very nice man. We hope and will request that he return for all our plumbing issues. His partner Nicki V. was also wonderful to work with and another great employee Rhodenhiser can be proud of.
Gary M. is a great technician, very knowledgeable and helpful. He did a great job on my furnace. Highly recommended.
Great service, thanks Chris and Keith!
Phil and a few apprentices recently completed some extensive work at our house. The entire team went above and beyond and I was truly impressed with their quality of work. I would highly recommend them to anyone. They took the time to carefully explain everything that was being done every step of the way.
Chris and Keith did excellent work at our house and we highly recommend using Rodenhiser for your next job. Great technical service!
Our electric hot water heater died the previous night and we contacted Rodenhiser for the first time the next morning. It was so nice talking to a person instead of leaving a message on an answering machine. We were given a window when we could expect the technician would arrive which is rare. When Chris G. arrived, he was very courteous and he fully explained the various pricing options we had in making our decision on which option to go with. The work was done very professionally and quickly and we are very satisfied with the whole experience. We most definitely will use Rodenhiser again for our plumbing and mechanical needs. Thanks again, Chris!
Casey A and Brian M provided duct cleaning service and a check of my propane heating system. Ductwork was quite dirty and they did an excellent job of removing the dust/cobwebs/soot that had built up. Would definitely recommend Rodenhiser to anyone looking for this type of work to be done.
Chris H. and Mike P. were very friendly, professional, and patiently explained everything entailed in the service. Very pleased with the work, and will definitely recommend them.
Greg P and Pat H just completed installing my new heating system with indirect hot water tank. They did amazing work and both were very respectful of my home. They answered all my questions, touched base multiple times during the installation process, and finished the job on-time leaving the area perfectly clean. Thank you Rodenhiser! I appreciate the professionalism and dedication of Greg and Pat. I am so glad I chose Rodenhiser and highly recommend them to all - 5 star service!
Mike P. is wonderful! He is very knowledgeable and informative. He explained precisely what the job entailed so that I could easily understand it. Mike worked efficiently and neatly. He clearly answered all my questions. Mike P. is a great guy and one that Rodenhiser should be proud to have on staff!
Gary serviced my furnace twice and was very professional. He came to my house both times promptly. I was glad that they sent him the second time to install the part since he was now familiar with my heating system.
everything from calling to set up an appointment to on-sight technician support was top knotch. Technicians were great, knowledgable and were interested in teaching/explaining everything that was going on. No hard sell on things which werent needed and were very honest with what they would do if it was their home. Couldnt have asked for a better service call.
Rodenhiser has bee providing me with service since for my heating and air conditioning since they installed it in 2012. Setting up service appointments has always been easy and the schedulers are always pleasant. Alex D. was my technician for my latest service and he performed a very through service and cleaned up when he was done. Although there were delays in his arrival, Rodenhiser was careful to keep me informed of the updated arrival times.
Gary M. was awesome, super friendly and very helpful in fixing our heater. He stuck around and showed me a handful tricks to troubleshoot issues on my own.
As noted earlier the technicians were very prompt, professional, courteous, and thorough. They did a great job and even pointed out electric issues that they weren’t here to address. I would highly recommend your services.
Rodenhiser technicians were great, prompt, very thorough and pointed out other electrical problems they noticed during their maintenance. I would highly recommend their services.
Gary and his associate were fantastic. Very professional and friendly. They were just as invested in sourcing the issue as the homeowner.
The guys removed the old furnace and installed a brand new one. When they were finished the job site was nice and clean and the new equipment worked very well.
Great service, thanks Will!
Thanks Will R. Great service and technical expertise! Thank you for your help.
Alex D was great. He was very professional. He has strong communication skills. His technical knowledge and ability to explain it in everyday language is outstanding. He has patience with the customer and takes his time to make sure all is understood. He also made sure the HVAC was working properly. And politeness is another of his strengths. He makes Rodenhiser look good.
Peter and Nick did an excellent job installing my new heating and air conditioning system. The job was scheduled for four days but they were able to finish in three. Peter and Nick worked tirelessly, kept me informed of their progress and results and treated my home with respect. Thanks guys!
Both technicians were friendly, neat and professional. Job was completed to my satisfaction. Over the past ten days, however, two issues have appeared. 1. A loud clunk from inside the faucet when turning water on or off. 2. Strange metallic/chemical smell only when using the spray attachment!
We had a problem with our heat not working, we called Rodenhiser and they had two Technician's here the same day. They (Gary M and Patrick D) were scheduled from 1 to 4 but arrived early at around 12:00 noon. They greeted my wife with a smile and ask how she was today, very kind! They diagnosed the problem right away and determined what part needed to be replaced. They were both professional, friendly and knowledgeable. I am very please with all their services and will continue to use them going forward.
Having outside plumbing service needed, and after the technician performed an inspection of our heating system, he suggested we look into getting a new one installed. We decided to look into it and moves forward in replacing our old one. Our new heating systems was installed on 11/10 and 11/11 by brothers Eddie and John Intinarelli from Rodenhiser. They were very knowledgeable of both the installation and operation of the new unit. They were a pleasure to deal with, cleaned up after they were completed and explained the entire operations of the system to both me and my wife. They provided great service........ Thank you Eddie and John..
I had a great exerperience working with Rodenhiser for a new combo boiler install. They were professional, clear, and quick to act to repair a broken boiler and then get a replacement unit installed in a few days. They are helping us navigate the Massave process to get a zero interest loan as well. The team that came to do the install (Pat B., Matt K., and Peter G.) were efficient, professional, and cleaned everything up well. Our new boiler is working great so far. I highly recommend this company.
Our Water Heater was not working correctly, I called Rodenhiser plumbing and was greeted with a friendly voice I believe her name was Michelle and set us up for a same day appointment. Chris G******** and Keith L****** were the Technicians that were scheduled, they arrived right on time and were very professional, kind, courteous, and knowledgeable in there work. They thoroughly went thru our water heater and repaired the problem. They were both very neat in appearance and in cleaning up. I would be Proud to have Technicians such as Chris and Keith working for my Company. I have already recommended your business to m Brother - in - law who is looking for someone to repair his water heater also. ****** ******
I was very pleased with my experience with Rodenhiser. Will R****** was my service tech and he did great work. Arrived on-time, was professional, and clearly explained everything he checked and carefully walked me through his recommendations for my furnace. Will definitely continue to do business with Rodenhiser. Will is a great ambassador for the company.
Mike P visited my home and provided me with some options for replacing my water heater. He was very informative and explained everything clearly throughout the visit. He was up front and honest as well. I appreciated the level of detail given.
Phil Arsenault and his associate were a pleasure to have in our home. Phil worked very hard and until 8 pm to get the job done, which was done very neatly and in a very professional way.
Very nice and professional! Pleasure to do business with.
JEFF A. AND PARTICK D.WERE AMAZING! I COULD NOT OF ASK FOR A MORE PROFESIONAL AND KNOWLEDGABLE TEAM! THEY ANSWERED QUESTIONS FOR ME THAT NO ONE ELSE COULD ANSWER. I HAVE BEEN DEALING WITH THIS HOME PROBLEM FOR A YEAR AND NOW FEEL I WILL HAVE RESOLUTION. I AM HAVING YOUR ELECTRIC TEAM COME OUT TO FURTHER ASSIST ME. I ABSOLUTELY WOULD RECOMMEND THIS COMPANY TO ANYONE DUE TO THE GREAT EXPERIENCE I HAD WITH JEFF AND PATRICK!!!
The team of Tori, Chris & Chris did a great job in addressing our toilet leak issue in a very professional manner. Due to recent surgery, their help in expediting the technician's response was greatly appreciated!
Mike P. is terrific! He spent a good part of his Sunday troubleshooting and working on our kitchen plumbing issue as I was without access to a kitchen sink or dishwasher for the Super Bowl. Mike is friendly and professional and took great care in the clean-up! All 5 stars for Mike!
Very organized. Always answered my questions in a timely fashion. They were respectful of my home and my family. This was a very positive experience. I highly recommend your company to everyone.
This was so easy from start to finish . The salesman Ross came out the day after I called. He looked at everything and helped me decide what i could afford. Then he took care of all of the paperwork with the Mass Save program. The only thing I had to do was go to the bank. When the installation took place, Chris and Ashton were very professional. They explained and showed everything to me when it was done. They also cleaned up the area when they were done. I couldn't be any happier with the whole process. I will recommend this company to everyone.
Gary showed up on time and prepared to do a service. He was very knowledgeable, had the tools and equipment to perform the job. Gary was professional, accurate in his diagnosis and fixed the problem in short order. I was impressed not only with his skill set, but also the pleasant manner in which he performed his job. Well done to Gary and Rodenhiser for having such quality people.
We will always call Rodenheiser first! Consistently excellent service.
Phil A. and everyone with whom I dealt at Rodenhiser provided very pleasant and professional customer service, while doing first class work. Phil and his assistant worked all day at my home and stayed until 8 pm to finish their work.
Phil A. and everyone with whom I dealt at Rodenhiser provided very pleasant and professional customer service, while doing first class work. Phil and his assistant worked all day at my home and stayed until 8 pm to finish their work.
Chris G and Chris Heafy were bith superb. 5 stars. They were quick to diagnose the problem and offer solutions and were able to get a replacement part for my HVAC the same day as they understood I have a baby and need the heater.
Mark M. and Casey A. arrived quickly, worked efficiently, and were friendly and personable. They solved our plumbing problems totally. We love Rodenheiser!
Chris Gallagher and Chris Heafy came down to take a look at my HVAC system failure. They were able to methodically diagnose the issue by ruling out the more common issues. It turned out that my control board had failed so they looked up a replacement, drove down 45 mins away to get the part and then drove back to replace it all in the same afternoon. They were very understanding of the fact that I had a baby who needs the central heating for comfort. There are lots of HVAC techs out there but it's when they put an effort like this that they stand out for recommendations. Highly recommend and good jobs guys!
“What a great group of people to work with. Prompt, courteous, and knowledgeable. It’s always been a positive experience.”
- Mrs L Herman
“Rodenhiser quickly surveyed our needs and gave us a better time line for completion than we could have imagined. They met their commitments completely. And, they did it with respect and sensitivity to the Church and our weekly activities. Rodenhiser professionalism and expertise were complimented by reliable and very courteous installers. We could not have been more pleased, and would heartily recommend the company for others.”
- First Congregational Church of Sharon
For existing customers we are always appreciative to receive your feedback. A customer survey can be completed online here: http://survey.rodenhiser.com (Please enter code 786 on that page to begin).